Terms & Conditions

1. Definitions

• "Service" — the consulting engagements offered by Cóndor, including the Reflection Session, Growth Companion, and Leadership Study programmes.
• "Client" / "You" — any individual who engages Cóndor for a consulting service.
• "We / Us / Our" — Cóndor S.A.S., a Colombian legal entity.
• "Session" — an individual private consulting or coaching conversation.
• "Written Reflection" — a brief personal document prepared by the consultant following key sessions.
• "Agreement" — these Terms and Conditions together with any engagement confirmation sent to the Client.

2. Acceptance of Terms

By booking a session or entering into a consulting engagement with Cóndor, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and accept these Terms and Conditions in full. If you are engaging on behalf of an organisation, you confirm that you have the authority to bind that organisation.

3. Service Description

Cóndor provides private, confidential business consulting and executive coaching services to professionals and organisations in Colombia. Services are delivered in Spanish and English, in person at our Medellín office or by video call.

Our three current service formats are: Reflection Session (single session), Growth Companion (three-month programme), and Leadership Study (six-session structured engagement). Full descriptions and current pricing are available on our Solutions page.

4. Client Responsibilities

As a client, you agree to:

• Attend scheduled sessions punctually or provide reasonable notice if unable to do so
• Engage honestly and in good faith during sessions
• Keep all written reflections and programme materials for your personal use only
• Not record sessions without prior written consent from Cóndor
• Not share proprietary materials or written reflections with third parties without permission

5. Confidentiality

Cóndor treats all session content as strictly confidential. Nothing you share in a session will be disclosed to any third party without your explicit written consent, except where required by Colombian law. This confidentiality obligation applies to all current and former clients and has no expiration date.

Clients are similarly asked to treat information about the consulting process, methodologies, and materials shared by Cóndor as confidential.

6. Intellectual Property

All materials produced by Cóndor — including written reflections, development plans, journals, and website content — remain the intellectual property of Cóndor S.A.S. Clients receive a personal, non-transferable, non-exclusive licence to use materials prepared for their own engagement. Materials may not be reproduced, distributed, or adapted for commercial purposes without written consent.

7. Payment Terms

All prices are quoted in Colombian pesos (COP) and are inclusive of applicable taxes. Payment is due before each session or, for multi-session programmes, at the start of each monthly period. Accepted payment methods: bank transfer (transferencia bancaria) and Nequi.

Cancellations: Sessions cancelled with more than 48 hours' notice will be rescheduled at no charge. Sessions cancelled with less than 48 hours' notice or not attended without prior notice may be charged in full. For multi-session programmes, we handle mid-engagement changes with flexibility — please contact us directly.

Refunds: We do not offer refunds for sessions that have taken place. For programmes, unused sessions may be refunded on a pro-rata basis at Cóndor's discretion, subject to a short conversation about your circumstances.

8. Service Delivery

Cóndor will make reasonable efforts to deliver sessions as scheduled and to provide written reflections within 48 hours of each applicable session. In the event of consultant unavailability due to illness or unforeseen circumstances, we will offer rescheduling with reasonable notice.

The scope of each engagement is as described on the Solutions page and confirmed in writing at the start of the engagement. Requests to expand the scope mid-engagement will be discussed and confirmed separately.

9. Disclaimers

Cóndor's services are consultative and developmental in nature. They do not constitute legal, financial, medical, or psychological advice. We make no representations about specific outcomes resulting from any engagement.

Our services are provided in good faith and to the best of our consultants' professional ability. Results depend on the client's own efforts, decisions, and circumstances, which remain beyond our control.

10. Limitation of Liability

To the extent permitted by Colombian law, Cóndor's total liability for any claim arising from or related to these Terms or a consulting engagement shall not exceed the total fees paid by the Client for the relevant engagement. Cóndor shall not be liable for indirect, incidental, consequential, or special damages of any kind.

11. Indemnification

You agree to indemnify and hold harmless Cóndor S.A.S., its consultants, and representatives from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of materials provided by Cóndor.

12. Termination

Either party may end a consulting engagement at any time by giving written notice. If you choose to end a multi-session programme early, fees for sessions already completed are not refundable. Cóndor may terminate an engagement if a client's conduct makes continuation impractical or inappropriate, with a pro-rata refund of unused sessions. Clauses relating to confidentiality and intellectual property survive termination.

13. Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia. In the event of a dispute, the parties agree to first attempt resolution through good-faith discussion. If unresolved within 30 days, disputes shall be submitted to the competent courts of the city of Medellín, Colombia.

We are also open to mediation through the Centro de Conciliación de la Cámara de Comercio de Medellín if both parties agree.

14. General Provisions

• Entire agreement: This Agreement, together with any engagement confirmation, constitutes the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: Clients may not assign rights under this Agreement without Cóndor's written consent.
• Notices: Formal notices should be sent to [email protected] or to the address below.

15. Changes to These Terms

We may update these Terms from time to time. We will revise the effective date above when we do. For active clients engaged in a programme at the time of changes, we will give reasonable advance notice. Continued engagement after changes take effect constitutes acceptance.

16. Contact